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Jonathan Donner, after having studied small businesses in India, found that face-to-face interaction usually trumps ICT-mediated interaction with customers.
Regina Hechanova further looks at the impact of working at call centres in the Philippines, particularly on the sense of well-being and identity of Filipinos.
It is intended for scholars interested in further developing research on the interaction of ICT and society.© 2009 Institute of Southeast Asian Studies, Singapore The responsibility for facts and opinions in this publication rests exclusively with the authors and their interpretations do not necessarily reflect the views or the policy of ISEAS or IDRC or their supporters. The “Living the Information Society” conference and this publication take a few more steps to fill that glaring knowledge gap.ISEAS Library Cataloguing-in-Publication Data Living the information society in Asia / edited by Erwin Alampay. In many of the conferences that focus on ICTs, there is a dominant narrative underlying the proceedings which looks at access to ICTs as generally a positive thing.Since the landscape we are observing changes quickly, it fuses academic, applied and action research.ICT research is now more crucial and requires greater sensitivity in order to provide policies and plans for practical action.
This partnership lead to the first Living the Information Society conference that was held in Manila on 23–24 April 2007.